Shipping policy

Shipping Policy

Pure Thread • Last Updated: October 27, 2025
For any assistance, please contact help@purethreadwear.com

At Pure Thread, every order is carefully inspected, packed, and shipped with precision to ensure your garments arrive in perfect condition — wherever you are in the world.

1) Order Processing Time

All orders are processed and dispatched within a few hours to up to 6 business days, depending on product availability, order volume, and final quality checks.
Once shipped, you’ll receive an email with your tracking number and tracking link.

Orders placed on weekends or public holidays are processed on the next working day.

2) Shipping & Delivery Timeframes

We ship worldwide. Delivery time after dispatch generally ranges between 5 to 14 business days, depending on your destination country and customs clearance speed.

Estimated delivery times by region:

  • United States / Canada: 5–12 business days

  • United Kingdom / Europe: 6–12 business days

  • Asia / Middle East: 6–12 business days

  • Australia / New Zealand: 7–14 business days

  • Rest of World: 10–14 business days

Please note: Delivery timelines may vary based on international customs processes, local courier efficiency, and peak seasonal demand.

3) Order Tracking

All orders include real-time tracking.
Tracking details are emailed once your order ships, and updates typically appear within 24–48 hours after dispatch.

4) Customs, Duties & Taxes

International shipments may be subject to import duties, taxes, or customs fees levied by the destination country.
These charges are the customer’s responsibility and are not included in the product or shipping cost.

Pure Thread does not have control over these charges and cannot estimate or reimburse them, as customs policies differ by country.

5) Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.
Pure Thread is not liable for delays, losses, or failed deliveries resulting from incorrect or incomplete addresses entered at checkout.

If you need to correct your address, please contact help@purethreadwear.com immediately.
Changes cannot be made once an order has been shipped.

6) Delivery Confirmation & Lost Packages

Once an order is marked as “Delivered” by the shipping carrier, it is considered successfully fulfilled.
Pure Thread is not responsible for packages that are lost, stolen, or misplaced after delivery confirmation.
We recommend choosing a secure delivery location and monitoring your tracking link regularly.

7) Unexpected Delays

Although we strive to meet all delivery estimates, occasional delays may occur due to:

  • Customs inspections

  • Airline or logistical disruptions

  • Weather conditions

  • High seasonal order volumes

In such cases, our support team will assist you with tracking updates and expected delivery progress.

8) Customer Support

Our dedicated support team is available 24 hours a day, 7 days a week, to assist you with any questions or shipping concerns.
📧 help@purethreadwear.com