Return and Refund policy

Return & Refund Policy

Pure Thread • Last Updated: October 27, 2025
For any assistance, contact help@purethreadwear.com

At Pure Thread, we create premium menswear designed for comfort, fit, and long-lasting quality. If for any reason your purchase isn’t right, our return process is simple and transparent.

1) 60-Day Return Policy

We gladly accept returns within 60 days from the date of delivery.
To be eligible for a return:

  • Items must be unused, unworn, unwashed, and returned in their original packaging with tags attached.

  • Returns must include the original order number and a brief reason for return.

To initiate a return, please contact help@purethreadwear.com . Our team will provide detailed return instructions and the return address.

2) Return Shipping Responsibility

Customers are responsible for all return shipping costs.
We recommend using a trackable shipping method and retaining the shipment receipt until your return is fully processed.
Pure Thread is not liable for lost or undelivered return packages.

3) Refunds & Store Credit

Once your return is received and inspected:

  • Approved returns will be processed as a refund to your original payment method or store credit, based on your preference.

  • Refunds are typically completed within 7–10 business days after approval, depending on your financial institution.

  • Items showing any signs of wear, wash, alteration, scent, or missing tags will not be eligible for a refund and may be returned to you at your cost.

4) Wrong or Incorrect Product Received

If you received the wrong product (incorrect item, size, color, or style):

  1. Contact help@purethreadwear.com within 48 hours of delivery.

  2. Include your order number and clear photos showing the item, inner garment tag, and shipping label.

  3. Once verified, you may choose one of the following resolutions:

    • A free replacement of the correct product,

    • A full refund, or

    • Store credit equal to the order value.

All shipping costs for replacement orders are fully covered by Pure Thread.

(Note: Slight color differences due to screen display or lighting are not considered incorrect products.)

5) Exchanges

For faster service, we process exchanges as a new purchase:

  • Place a new order for the preferred item or size, then return the original item using the process above.

  • Once your return is approved, your original order will be refunded or credited accordingly.

6) Delivery & Stolen Packages

  • Once an order is marked “Delivered” by the shipping carrier, it is considered successfully fulfilled.

  • Pure Thread is not responsible for packages lost, stolen, or misplaced after delivery confirmation.

  • Please ensure your shipping address and contact information are accurate and secure prior to checkout.

  • We recommend selecting a safe delivery location and monitoring tracking updates closely.

7) Non-Returnable Items

For quality assurance and hygiene reasons, we cannot accept returns for:

  • Items marked as Final Sale or Clearance

  • Underwear, socks, or other intimate garments

  • Items showing signs of wear, washing, odor, stains, or damage

8) How to Start a Return

Please email help@purethreadwear.com with:

  • Subject: Return Request – Order #XXXX

  • Body: Your full name, order number, item(s) to return, and reason for return

  • Attach photos if the product is incorrect or damaged

Our team will respond within 1–2 business days with next steps.